Refund & Return Policy

At GreenRoot Naturals, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or unsuitable product, you may request a return or exchange in accordance with the policy below.

Eligibility for Returns

To be eligible for a return or exchange:

• The product must be unused and in its original condition.

• The product should be returned with its original packaging where applicable.

• You must contact us within 3 days of receiving your order.

• For damaged or incorrect products, please provide clear photos or videos of the product and packaging.

Non-Returnable Items

For hygiene and safety reasons, opened or used personal-care products may not be eligible for return unless the product was damaged, defective, or incorrectly delivered.

Return Process

To request a return or exchange, contact us at:

Email: greenrootnaturalsinfo@gmail.com

Please include your order number, reason for the return, and relevant photos/videos if applicable.

Once your request is reviewed and approved, we will provide instructions for the return.

Refunds

Approved refunds will be processed after the returned product has been received and inspected.

Depending on the payment method and circumstances of the order, the refund may be issued through the applicable payment method or another mutually agreed method.

Shipping charges may be non-refundable unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect product.

GreenRoot Naturals reserves the right to reject returns that do not meet the eligibility requirements outlined above.